Purchasing a new mattress can be quite daunting,often seen as a chore by many. However, when you shop with us here at Beds Glasgow, we will ensure that your buying experience is enjoyable and that, ultimately, you are totally satisfied with your purchase. Unlike the lady in our story below.
Horrified
The lady in question was horrified to find what appeared to be blood stains on her ‘new’ mattress. Johanna McHugh paid £140 for the mattress, which was described as ‘brand new looking’ in the online advert. However, once she received it and unwrapped the plastic packaging, she noticed stains that looked like blood. “I just went nuts after I saw that. I said it was disgusting selling a bed like that to anyone,” she explained. It was not just the mattress where there was an issue with; the divan base’s hessian was torn and tattered as well.
Refurbished Mattresses
She contacted the firm to request a full refund but was instead told to send in pictures of the damaged goods. She soon found that the advertisers were based in Birmingham, despite the Gumtree advert she had seen suggesting that the beds were from Swindon. The company had advertised the mattresses as “Totally in as 100% immaculate condition (not new but look totally as 100% SHOWROOM brand new)”.
A spokesperson for the company insisted that the adverts made it clear that the mattresses are all refurbished. The mattress that Mrs McHugh had received was a one-off, but he would be offering her a refund. He added, “There is no law against selling refurbished mattresses. Our policy is that if there is a complaint we will exchange it. It’s about negotiation. We offered to exchange.”
Reliable Source
We cannot comment on why the lady in question opted for the particular mattress she did, but when buying a mattress from Beds Glasgow, you can rest assured that you are buying from a reliable source. All our mattresses are brand new, top quality and affordable; and they all come with the relevant paperwork and tags as well. For more information, contact us today.
This article originally published at Beds Glasgow Blog
Horrified
The lady in question was horrified to find what appeared to be blood stains on her ‘new’ mattress. Johanna McHugh paid £140 for the mattress, which was described as ‘brand new looking’ in the online advert. However, once she received it and unwrapped the plastic packaging, she noticed stains that looked like blood. “I just went nuts after I saw that. I said it was disgusting selling a bed like that to anyone,” she explained. It was not just the mattress where there was an issue with; the divan base’s hessian was torn and tattered as well.
Refurbished Mattresses
She contacted the firm to request a full refund but was instead told to send in pictures of the damaged goods. She soon found that the advertisers were based in Birmingham, despite the Gumtree advert she had seen suggesting that the beds were from Swindon. The company had advertised the mattresses as “Totally in as 100% immaculate condition (not new but look totally as 100% SHOWROOM brand new)”.
A spokesperson for the company insisted that the adverts made it clear that the mattresses are all refurbished. The mattress that Mrs McHugh had received was a one-off, but he would be offering her a refund. He added, “There is no law against selling refurbished mattresses. Our policy is that if there is a complaint we will exchange it. It’s about negotiation. We offered to exchange.”
Reliable Source
We cannot comment on why the lady in question opted for the particular mattress she did, but when buying a mattress from Beds Glasgow, you can rest assured that you are buying from a reliable source. All our mattresses are brand new, top quality and affordable; and they all come with the relevant paperwork and tags as well. For more information, contact us today.
This article originally published at Beds Glasgow Blog
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